Privacy Policy & Acceptable Use Policy

Privacy Policy

1. Information We Collect

• Account Information: Name, email, username, password.
• Billing Information: Payment details (processed by third-party processors).
• Support Communications: Any messages or attachments you send to support.
• Server Data: Logs, configs, performance stats.
• Usage Data: Website interactions, cookies, device info, IP address.
• Third-Party Data: If signing in via Google/Discord/Microsoft, we may receive basic profile info.

2. How We Use Information

• Operate and improve the Service.
• Process payments and billing.
• Deliver free credits and promotions.
• Provide support and communicate updates.
• Detect abuse and enforce Terms.
• Comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We share it only with:

• Vendors (payment processors, hosting providers).
• Legal Authorities if required by law.
• Business Transfers (mergers/acquisitions).
• With Your Consent where applicable.

4. Data Retention

• We retain data while your account is active.
• You may request deletion at any time.
• Server backups may persist up to 30 days after account deletion.

5. Security

• We use industry-standard security (TLS encryption, hashed passwords, access control).
• No system is 100% secure; you use the Service at your own risk.

6. Children’s Privacy

• Not directed to children under 13.
• If we learn we have collected data from under-13 users, we delete it immediately.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your data.
• Request data portability.
• Opt out of certain processing (e.g., marketing).

Contact support@[yourdomain].com to exercise rights.

8. International Users

• Data may be transferred to and stored in the United States.
• EU/EEA users: We process data under lawful bases such as consent, contract necessity, and legal obligations.

9. Changes

We may revise this Privacy Policy. Material changes will be communicated via email or notice on our site.

10. Contact

• 📧 support@[yourdomain].com
• 📍 [Your Company Name], [Your Business Address], Texas, USA

Acceptable Use Policy (AUP)

This Acceptable Use Policy (“AUP”) applies to all Users of our Service. By using our Minecraft hosting platform, you agree not to misuse the Service. Violations may result in suspension or termination.

1. Prohibited Activities

You may not use the Service to:

• Break any applicable laws or regulations.
• Upload, host, or distribute viruses, malware, phishing content, or spam.
• Infringe upon intellectual property rights (e.g., pirated mods, stolen content).
• Harass, threaten, defame, or promote hate speech or violence.
• Run non-Minecraft services (e.g., cryptocurrency mining, VPN relays, or unrelated applications).
• Abuse system resources by excessive CPU, memory, or bandwidth usage that disrupts other users.

2. Security Restrictions

• Attempt to bypass authentication or security measures.
• Access or interfere with other Users’ servers or data.
• Use the Service to perform denial-of-service (DDoS) attacks or similar disruptions.

3. Account Abuse

• Free credits are limited to one per User.
• Creation of multiple accounts for credit abuse is prohibited.
• Accounts found engaging in abuse may be terminated without refund.

4. Enforcement

• We may investigate suspected violations.
• We may remove content, suspend servers, or terminate accounts without notice.
• Serious violations may be referred to law enforcement.